Privacy policy
Privacy Policy - SensorySoftShop
Last Updated: 27th FEB 2026
Privacy Policy for Sensory Soft Soft
At SensorySoftShop, your privacy and the secure handling of your personal information are of utmost importance to us. This policy outlines how we collect, use, and protect your data.
This Privacy Policy details how SensorySoftShop ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.sensorysoftshop.com (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" refer to users of the Services, including customers, website visitors, or any individuals whose information we collect.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.
1. Information We Collect
Personal Information:-
Directly from You: When you provide information during transactions, account creation, or customer support, including your name, address, email, phone number, billing/shipping details, and payment information.
Automatically: When you browse our site, we automatically collect your IP address, browser type, operating system, and browsing behavior.
From Third Parties: Information from service providers, including payment processors like PayPal and e-commerce platforms like Shopify.
Cookies:
We use cookies and similar technologies to collect Usage Data, which includes information about your interaction with the Services. This helps us improve user experience and customize our services. For more details on the cookies we use, please visit [Shopify Cookies Policy](https://www.shopify.com/legal/cookies).
2. How We Use Your Information
Providing Services:
- To process payments, fulfill orders, arrange shipping, handle returns, and manage your account.
- To communicate with you about your orders and account.
Marketing and Advertising:
- To send promotional materials, updates, and advertisements, with your consent.
Security and Fraud Prevention:- To detect and prevent fraudulent or illegal activities.
Customer Support:- To provide assistance and improve our services.
3. Your Consent
When you provide personal information for transactions, account creation, or other services, you consent to our collection and use of this information. If we use your information for secondary purposes (e.g., marketing), we will ask for your explicit consent.
Your Rights and Choices:
- Access: Request access to personal information we hold about you.
- Delete: Request deletion of your personal information.
- Correct: Request correction of inaccurate information.
- Portability: Request a copy of your personal information for transfer to a third party.
To exercise these rights, contact us at dreams@sensorysoftshop.com. We will verify your identity and respond as required by law.
4. Disclosure of Information
We may disclose your personal information:
- To third-party service providers for purposes such as payment processing, IT management, and customer support.
- To business partners for marketing and advertising.
- To comply with legal obligations or to protect our rights and the rights of others.
5. Security
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no security measure is perfect, and we cannot guarantee complete security.
6. Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law. Payment details are securely handled and not stored on our servers after transactions.
7. Third-Party Services and Links
Our site may link to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.
8. Children's Data
Our Services are not intended for children. We do not knowingly collect information from individuals under the age of 16. If a child has provided personal information, parents or guardians can request deletion by contacting us.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on the Site with an updated "Last updated" date. Please review the policy regularly to stay informed about our information practices.
10. Contact Us
For questions about our privacy practices or to exercise your rights, contact our Privacy Compliance Officer at relax@sensorysoftshop.com.
Complaints:
If you have complaints about our processing of your personal information, contact us at the above email. If unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
11. User Generated Content
Any content you post publicly on the Services, such as product reviews, is accessible by anyone. We are not responsible for the privacy or security of information you make publicly available.
By using SensorySoftShop, you agree to our privacy practices as detailed above. Thank you for trusting us with your personal information.